Privacy Policy:
At Cuddle Jen, your privacy and trust are at the heart of our professional cuddle therapy practice. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit www.cuddlejen.com, book a session, engage with our texting service, or use our services. We are committed to maintaining a safe, nurturing, and transparent environment for all clients. If you have any questions, please contact us at relationshipdoulajen@gmail.com
Information We Collect
We collect information to provide a personalized and professional experience:
Personal Information: When you book a session, contact us, or opt into our texting service, we may collect your name, email address, phone number, and payment details.
Session-Related Information: Details such as session preferences, waivers, or photography releases (if applicable) are collected during booking to ensure your comfort and safety.
Texting Service Information: If you opt into our texting service, we collect your phone number and preferences for receiving appointment reminders, confirmations, or promotional messages.
Website Usage Data: We may collect non-personal data like IP addresses, browser type, and pages visited via cookies or analytics tools to improve our website.
How We Use Your Information
Your information helps us deliver a warm, professional cuddle therapy experience:
Session Management: To schedule, confirm, and personalize your cuddle sessions.
Communication: To send appointment reminders, follow-up messages, or promotional offers via email or our texting service (with your explicit consent).
Texting Service: To provide timely updates, such as session confirmations or reminders, and occasional promotional texts about new services or availability, in compliance with TCPA regulations.
Website Improvement: To analyze usage patterns and enhance www.cuddlejen.com’s functionality.
Legal Compliance: To meet legal obligations, such as maintaining records for tax purposes or complying with texting regulations.
How We Protect Your Information
We take your privacy seriously and implement measures to safeguard your data:
Secure Storage: Personal information, including phone numbers used for texting, is stored on secure platforms with encryption and access controls.
Limited Access: Only authorized personnel (e.g., me, just Jen) access your data, and only for legitimate business purposes, such as sending approved text messages.
Payment Security: Payment details are processed through trusted, secure third-party providers (e.g., Stripe or PayPal) and are not stored on our servers.
Texting Security: Our texting service provider (e.g., BulkSMS or SimpleText or TextMagic) complies with industry standards to protect your phone number and message data.
Sharing Your Information
We respect your privacy and do not sell or share your personal information except in these cases:
Service Providers: We may share data with trusted third parties, such as payment processors, booking platforms, or texting service providers (e.g., BulkSMS or SimpleText or TextMagic), to facilitate services. These providers adhere to strict privacy standards and TCPA compliance.
Legal Requirements: If required by law, we may disclose information to comply with legal processes or protect our rights.
Your Choices and Rights
You have control over your information:
Opt-Out of Texting or Emails: You may opt out of promotional texts or emails by replying “STOP” to any text message, clicking “unsubscribe” in emails, or contacting us at relationshipdoulajen@gmail.com. You may still receive essential texts, such as appointment confirmations, unless you fully opt out.
Access or Delete: You can request access to or deletion of your personal data, including texting preferences, by emailing relationshipdoulajen@gmail.com
Cookies: You can manage cookie preferences through your browser settings.
Third-Party Links and Services
Our website and texting service may involve third-party platforms (e.g., booking systems, payment processors, or texting services like BulkSMS or SimpleText or TextMagic). We are not responsible for their privacy practices and encourage you to review their policies.
Children’s Privacy
Our services, including our texting service, are intended for adults aged 18 and older. We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, including our texting service, or legal requirements. Updates will be posted on www.cuddlejen.com, and we’ll notify you of significant changes via email, text (if opted in), or website notice.
Contact Us
If you have questions or concerns about this Privacy Policy or our texting service, please reach out at relationshipdoulajen@gmail.com. At Cuddle Jen, we’re here to ensure your experience is safe, respectful, and nurturing.
With warm hugs,
Jen
Your Professional Cuddle Therapist